Our Shipping Policy
Orders are despatched every Tuesday, Wednesday & Thursday.
Any orders placed after 1pm on these days will be despatched on the next despatch day.
GF Oats use Australia Post, Fastway & Sendle Couriers to deliver your order. All orders are tracked and your tracking code will be either sent by email or text to update you on your estimated date of delivery.
FREIGHT COSTS: (includes gst)
- Under 500g ~ $6.32
- 500g to 2kg ~ $9.97
- 2kg to 3kg ~ $12.95
- 3kg to 5kg ~ $14.95
- 5kg to 7kg ~ $18.95
- 7kg to 10kg ~ $25.95
Areas such as the Darling Downs (Toowoomba local) can take advantage of ordering up to 25kg for reduced freight options with Fastway Couriers. Please contact us by phone to arrange local delivery.
If you are requiring bulk amounts we are more than happy to quote you a special price. Please call us to enquire.
If you are not at the specified delivery address to receive the parcel, a card will be left advising you that delivery was attempted. Parcels will only be left without a signature if it is requested in writing (Authority to Leave – ATL). Gfoats.com.au takes no responsibility for parcels left without signatures. Sometimes cards get accidentally discarded, so if you believe your parcel should have arrived, please email us and we can follow this up for you or check with your local post office as your parcel may have arrived. Sendle Couriers will only hold your parcel for 7 days if you do not collect from their depot after a card is left, after the 7 days your order will be returned to GF Oats.
Tracking numbers for all deliveries are available and these will be emailed to you if your parcel is sent with Sendle or Australia Post EParcel. If you did not receive your tracking number, please check your junk email folder and if you have not received anything, just contact us and we can forward it on to you.
Some areas across the country can take a little more time to receive their deliveries, ie; Western Australia has a quarantine process that can extend the time for your order to reach your door and we anticipate deliveries to Western Australia could take between 10-14 days.