Terms & Conditions

Welcome to our website www.GFOats.com.au.

 The main aim of this site and our online store is to save you time and money by accessing and ordering your wheat-free and gluten-free products safely and online to access our convenient home delivery service.  In accessing and placing an order through this website, you acknowledge that you have read, understood and agree to be bound by the following terms and conditions.

In these Terms and Conditions “we” and “us” refers to GK Gluten Free Foods Pty Ltd, ABN 151 37552802 of PO Box 130 Highfields Qld 4352 Australia, and “you” means you the customer.
GFOats.com.au may amend these terms and conditions from time to time and will publish such amended terms and conditions on the Website. Your continued use of the Website after such amendment will constitute acceptance of the amended terms and conditions by you.
This site operates from Highfields, Queensland, Australia. GFOats.com.au makes no representation that materials in the site are appropriate or available for use in other locations, and access to them from locations where part or all content is illegal is prohibited. People who choose to access this site from other countries do so at their own initiative and are responsible for compliance with their local laws. However, products are only deliverable to Australian addresses. Orders are dispatched Monday to Thursday by 1 pm.  Any orders placed after 1 pm will be dispatched on the next dispatch day.

Privacy Policy
We are committed to protecting your privacy and make every reasonable effort to comply with this commitment. It is important for you to note that once you purchase a product from us, it is necessary for us to collect information from you to deliver your products. We do not sell or share your personal details with third parties.

Your Personal Information 
You are able to visit our website without disclosing any personal information to us. If you do not wish to receive marketing material, you may make such a request to our Privacy Officer. Other than this, we will not give your personal information to anyone without your approval, unless requested to do so
GFOats.com.au will make every reasonable effort to by law, keep your personal information confidential & secure. All of your information is kept in a location that is protected by secure servers. If you wish to query the information we have on you at any time please contact our Privacy Officer at PO Box 130, Highfields QLD 4352

Damaged Goods
In the event your order arrives damaged we need to know within 7 working days. We can arrange replacement goods upon seeing evidence of the damage (pictures via email) or the order is returned to us. Damaged goods not reported within 7 working days of receipt will not be replaced. 

Missing Goods
In the unlikely event that your order goes missing we need to know within a reasonable time. If our tracking shows as a parcel being delivered, we consider 14 days from that date as a reasonable time to report missing parcels. We consider a reasonable time to await a delivery 30 days from the date of your order being placed; so if after 30 days of your order being placed it has not been received, please contact us immediately. GFOats will not recognise claims for missing deliveries after 30 days from order. 

Web Security
GFOats.com.au is vigilant about your security on the web.  This site provides you with multiple payment options including credit card facilities, or phone ordering for your convenience. Credit card information is NOT stored on our internet servers. Online credit card payments are processed directly to our financial institution using the MasterCard Internet Gateway Service (MIGS). In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures Except for the collection of customer details using SSL encryption, this website does not provide facilities for securely transmitting information across the internet. We take reasonable steps to ensure the security of all information that we collect, however, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure. These activities are undertaken at your risk. If you have any questions regarding our Web Security please contact our Customer Support Centre

General Information and Medical Disclaimer
Any material provided on this website, including information relating to health and medical treatment, is for information purposes only and is of a general nature, not intended to replace medical advice or be a treatment for any medical condition. Whilst all reasonable steps have been taken to ensure the accuracy of information provided within this website, GFOats.com.au and GK Gluten-free foods Pty Ltd cannot itself verify the findings and materials which are produced by third parties and included within this website. We encourage you to consult a healthcare professional if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own or any other party’s medical condition. 
We are not responsible for and do not guarantee the performance of, goods and services provided by any of our advertisers or by any third party to whose website we link.
This website may provide links to external Internet sites. These external websites are outside our control. It is the responsibility of users to make their own decisions about the accuracy, currency, reliability and correctness of information found. Although care is taken to provide links to suitable material, the nature of the Internet prevents the guaranteeing of suitability, completeness or accuracy of any material that this site may be linked to
GFOats.com.au is not endorsing any provider of products or services by facilitating access to information about these providers from its website, nor does it accept responsibility for the quality of goods and services provided by third parties accessed through this site.

Product Disclaimer/Refund Policy
With respect to products sold on the site, GFOats.com.au makes no representations or warranties, either expressed or implied, of any kind, except as expressly stated herein. We accept no liability for products we sell unless required to do so by law
GF Oats do not offer refunds or exchanges for change of mind.  If any stock delivered to you is faulty or arrives in an unusable condition, please contact us immediately. The choice to replace /refund is at the discretion of GFOats.com.au. Sometimes during transit, boxes might get slightly damaged. Provided that the product is usable, GFOats.com.au is not under obligation to replace or refund goods. Email notification is needed for all faulty/damaged claims. Where damages have occurred, GFOats.com.au may request photos of the damages.
If a product you receive does not match the description of the product that you ordered, GK Gluten-free foods will replace the received product with a product that does match the description of the product you ordered, or you may receive a full refund of the purchase price.
GFoats.com.au aims to include in the Product List up-to-date pictures of the goods. At times, the picture of the goods on the Product List may differ from the goods actually supplied to you. GFOats.com.au does not warrant the accuracy of the information contained in the Product List and recommends that you read the Labels on Goods carefully before consumption.

Products Out of Stock
GFoats.com.au will endeavour to ensure that all goods ordered by you are supplied to you. However, please be aware that our inventory can fluctuate due to sales demand, so an item indicated as “stocked” when you place your order may, in fact, be out of stock. Unfortunately, we cannot split orders, so in this event, we will make every effort to contact you by email or phone immediately to notify you of the lead time for your order to be filled and dispatched.

Changes or Cancellations to Orders
As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by GFoats.com.au due to the cancellation of your order. If you should make a mistake when ordering, please contact us immediately and if your order has not yet been dispatched we will try to accommodate your request.

Additional Terms and Conditions – Subscription Orders
This order will be a pre-paid recurring dispatch.  After your initial order, you will be contacted to set up your desired frequency of delivery and for you to supply credit card details.  The initial order of oats will not be dispatched until credit card details are supplied therefore confirming commitment to the subscription order service.

Frequency Options will be: 1 month / 2 months / 3 months

Once your subscription has been confirmed you will receive your GF Oats at the frequency you requested.  Payment for each order will be processed the day of despatch.  If payment cannot be processed the order will be put on hold until payment is made.
Orders can be cancelled at any time or re-booked with 1 months notice.
GK Gluten Free Foods will retain credit card details to process orders.
Freight price quoted is based on despatch through Fastway Couriers only; any Australia Post destinations may incur additional charges.

Materials published on the Internet are protected by copyright law. Apart from fair dealing for the purposes of private study, research, criticism or review, as permitted under the Copyright Act 1968, no part may be reproduced or reused for any commercial purposes whatsoever.
You may use this website only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this website or create any other material using material on this website, without obtaining our prior written consent

Changes to Terms and Conditions
GK Gluten Free Foods Pty Ltd may change the terms and conditions and disclaimer set out above from time to time. By browsing this website you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the site

If you have any queries about our privacy and security practices, please use contact us using the details listed on our Contact Us page.

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