Shipping Information
Orders are dispatched Monday to Friday. Any orders placed after 9am on these days will be dispatched on the next dispatch day. Orders placed after 9am on Friday will be dispatched Monday or Tuesday the following week.
GF Oats use Aramex (Fastway) and Australia Post to deliver your order. We are in regional Qld and have limited freight companies to use. We are very happy with our local Aramex company but if you find them less than satisfactory at your end you can make a note on your order for us to only use Australia Post. All orders are tracked and your tracking code will be sent by email when your order is dispatched.
Since Covid 19 we have found that with the uptake of online shopping that freight companies have been under significant pressure in some areas to dispatch in a timely manner. We continue to work closely with our contacts to ensure the very best service we can for our customers, however, it is often out of our control.
Once your parcel leaves our GF Oats headquarters, we say a prayer, but after that, it is really out of our control. If you have any problems with your order please respectfully reach out to our team who will do their very best to track this item. It is our company policy that if conversations are not conducted in a respectful manner they will be forwarded to management.
Our freight costs vary across all our products, and are weight based. All freight includes GST and will be calculated during checkout, but as a guide are prices are as follows:
| A5 Satchel | $7.80 |
| Up to 2kg | $9.97 |
| 2kg to 3kg | $13.93 |
| 3kg to 5kg | $15.95 |
| 5kg to 7kg | $21.00 |
| 7kg to 10kg | $25.95 |
| 10kg to 15kg | $38.00 |
| 15kg to 20kg | $40.00 |
Local pick up is available at the checkout if you'd like to order online and collect from our warehouse in Meringandan, Qld. Collection days and times are 9am to 4pm Monday to Thursday, 9am to 12.30pm Friday. If choosing local pick up please wait until you've received an email from the team advising that your parcel is ready to collect. If you are requiring bulk amounts we are more than happy to quote you a special price, please call us to inquire.
If you are not at the specified delivery address to receive the parcel, a card will be left advising you that delivery was attempted. Parcels will only be left without a signature if it is requested in writing (Authority to Leave – ATL). Gfoats.com.au takes no responsibility for parcels left without signatures. Sometimes attempted delivery notification cards get accidentally discarded, so if you believe your parcel should have arrived, please contact the freight company as parcels get returned after 7 days of no contact.
Tracking numbers for all deliveries are available and these will be emailed to you when your order is dispatched. If you did not receive your tracking number, please check your junk email folder and if you have not received anything, just contact us and we can forward it on to you.
Some areas across the country can take a little more time to receive their deliveries, ie; Western Australia has a quarantine process that can extend the time for your order to reach your door and we anticipate deliveries to Western Australia could take between 2-3 weeks.
We are able to send orders express if requested, but this will incur an additional express postage fee in addition to the shipping fee calculated at checkout.