Oat Milk Bottle

Orders are dispatched Monday to Friday.  Any orders placed after 9am on these days will be dispatched on the next dispatch day. Orders placed after 9am on Friday will be dispatched Monday or Tuesday the following week.

GF Oats use Aramex (Fastway) and Australia Post to deliver your order. We are in regional Qld and have limited freight companies to use.  We are very happy with our local Aramex company but if you find them less than satisfactory at your end you can make a note on your order for us to only use Australia Post.  All orders are tracked and your tracking code will be sent by email when your order is dispatched.  

Since Covid 19 we have found that with the uptake of online shopping that freight companies have been under significant pressure in some areas to dispatch in a timely manner. We continue to work closely with our contacts to ensure the very best service we can for our customers, however, it is often out of our control.

Once your parcel leaves our GF Oats headquarters, we say a prayer, but after that, it is really out of our control. If you have any problems with your order please respectfully reach out to our team who will do their very best to track this item. It is our company policy that if conversations are not conducted in a respectful manner they will be forwarded to management.

Our freight costs vary across all our products, and are weight based. All freight includes GST and will be calculated during checkout, but as a guide are prices are as follows:

Tracking numbers for all deliveries are available and these will be emailed to you when your order is dispatched. If you did not receive your tracking number, please check your junk email folder and if you have not received anything, just contact us and we can forward it on to you.

Some areas across the country can take a little more time to receive their deliveries, ie; Western Australia has a quarantine process that can extend the time for your order to reach your door and we anticipate deliveries to Western Australia could take between 2-3 weeks.

We are able to send orders express if requested, but this will incur an additional express postage fee in addition to the shipping fee calculated at checkout.

Our Commitment to you
It is important to us here at GK Gluten Free Foods that we provide Australian consumers with oats that are free from contamination from the gluten that is found in wheat, rye and barley.

To ensure that we are providing you with “The Oats You Can Trust” we partner with our approved network of Australian farmers who follow the Global Oats Protocol growing clean, uncontaminated oats. Their oats are uniquely grown using minimal impact growing techniques and crop exclusion zones, and are processed in facilities that are free from the contamination from the gluten found in wheat, rye, spelt and barley grains.

Australian Labelling Laws
Current labelling laws in Australia and New Zealand restrict us from labelling any product that contains oats as gluten-free. Other countries around the world have different labelling laws that apply to uncontaminated oats.

Testing
Each batch of oats is independently tested by Symbio in Brisbane. The gluten test from Symbio is reported as <3ppm as this is the level of quantification for their testing. They use the R-biopharm test kit for gluten, which uses an antigen-antibody reaction to determine gluten levels.  <3ppm effectively equates to ‘0’ or nil gluten detected.  

Note: 2015 updates to the labelling laws now allow us to label GF Oats products as “Low Gluten”. Low Gluten simply means <20ppm which still doesn’t represent the purity of our product.

'Wheat free' Oats also does NOT represent the purity of our oats. As there is no formal definition of what 'Wheat free' means, it can be presumed that they are NOT free from Rye or Barley. We consider this to be a serious problem for customers.

ANZAC Biscuits
It is a requirement of Veterans Affairs that any product that carries the word ANZAC for commercial purposes be approved. We are pleased to inform all our customers that we have done this. The letter of Approval received by Veterans Affairs can be viewed here. 

FAQ’S
We appreciate that customers have many questions regarding this product and the branding as it can be confusing when we are unable to completely communicate the true representation of these oats due to labelling restrictions.

• These are our most popular questions answered 
• Are there unsafe chemicals found in GF Oats?
• Information on the latest research Studies on Oats
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